Refunds and cancellations

Hosts offering the Flexible policy provide the highest cancellation flexibility:

• Full refund if cancelled at least 24 hours before check-in.
• 50% refund if cancelled less than 24 hours before check-in.
• No refund after check-in (per-night charges may still apply).

The Moderate policy balances guest and host needs:

• Full refund if cancelled at least 5 days before check-in.
• 50% refund if cancelled within 5 days of check-in.
• No refund after check-in.

The Strict policy applies to premium and limited-availability stays:

• 50% refund if cancelled at least 7 days before check-in.
• No refund if cancelled within 7 days.

We may override a host's cancellation policy and issue a refund in cases of severe weather, government travel restrictions, security incidents, or major disruption beyond your control. Documentation may be required.

1. Open your booking from your dashboard and request cancellation.
2. The applicable refund is shown before you confirm.
3. Approved refunds are returned to the original payment method.
4. Funds typically arrive within 5–10 business days.

If you disagree with a refund outcome, contact our concierge team within 14 days of the event. We review every case individually and respond within 48 hours.

Questions about a refund? Reach our team at contact@homesout.com — average response under two hours.